Bent Toys

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Policies

BENT TOYS

ATV and SLED PARTS
9199 HWY 63
Redbridge ON
P0H 2A0

705-663-1366

parts@btsp.ca
www.btsp.ca

 

ALL PRICES STATED ARE IN CANADIAN FUNDS

Many people are not willing to submit their credit card information on the Internet,  we have a payment process in place which allows you to place the order online and submit payment by other methods which you may be comfortable with.  We use the most secure payment methods. You can use your, MasterCard, Visa or Visa Debit from your own bank. We will also accept Interac E-Transfer. You can also phone in your credit card information to our store.  Do not  email your credit card information please.

PHONE

We have a few options for you at checkout time, first one is to select PHONE under the payment method box in the order checkout, then make sure you get your payment details to us by phone within 48 hours - best to do it immediately so you don't forget! All orders using this payment method are automatically canceled if we do not receive the payment within 48 hours.  

E-TRANSFER

For those who distrust online payment processes this is your answer, since all security aspects are carried out by your own bank.  Again, the 48 hour rule as above applies to this payment method as well.

Interac E-transfer is a safe and secure payment method. All major banks across Canada support Interac e-transfers, and more are being added every month! You can see a list of all banks that support e-transfers and learn everything about it on the Interac web site. The best thing about using interac e-transfer is that it is secured and guaranteed by your own bank, making it one of the safest methods of payment available anywhere on the internet.

CREDIT CARD PAYMENTS

We accept Debit Visa, American Express, Visa and mastercard credit card payments for online, and phone orders.

All orders are charged to your credit card immediately upon receipt when placed online, and within 48 hours

In Store Pick Up - We also offer in store pickup  if you can make it to our location. Please contact us for after hours pick up times if you can’t make it during business hours. We don’t mind staying a bit late if it makes it more convenient to you.  

Damage During Shipping – Notify us immediately if your package is damaged or you suspect it is lost or missing as most often it is the shipper (btsp) who must initiate the claim. If a signature is required by the carrier please make a note on the documents of visible damages before signing. If damage is visible please take digital photos and email them to us this will help us validate the claim with the carrier. This applies whether it has been delivered by Canada Post, Greyhound (bus) or Purolator.

All packages through Canada Post include up to $100 value in insurance on the parts inside. Greyhound packages also have $100 insurance value but it will only cover loss not damages.

Return & Exchange

We want you to be happy with all of your purchases from btsp

All returns inquiries must be made within 3 business days of receiving the item. No returns on electrical parts. Qualifying returns are subject to a 30% restocking fee. Part failure within this time is not necessarily subject to a return - we cannot guarantee that the customer has properly installed the part and/or that the part has not been abused after installation. All returns must have a copy of the invoice and must have prior authorization of return by  btsp. Return shipping will be at the customers expense unless it has been misrepresented by our company or you have been shipped the wrong part.

This is a USED item. If we know that the part is aftermarket we will have it noted in the product description. This can be a bit of a guessing game with some parts.

Wear items

Bearings and seals are left in parts – we recommend changing bearings and seals. We do not guarantee bearings and/or seals. It is up to the customers’ discretion on whether they will be using them. Part assemblies that normally have bearings/seals included in them will still need inspection and/or replacement. We do not add the prices of used bearings, seals, u-joints etc or any “wear” item into our used parts pricing. If you end up with serviceable “wear” items they are a “freebie”. We will state in the product description if they have been replaced with new – there will be an increase in parts pricing if this is the case.

Differentials, engines, gas tanks, coolant and oil containers, brake reservoirs, coolers, radiators, and anything else that holds a fluid / liquid will be drained prior to shipping. It is the customers’ responsibility to replace fluids after installation.

Customer is responsible for fitment and compatibility. Please ask questions by filling in our email contact form before buying.

Misrepresentation

We try to be as accurate as possible.

These are USED parts and they may have scratches, dents, nicks, scuffs, missing paint, surface rust or wear should be expected. In most cases we use actual photos of the parts not a generic picture

Our used pricing is firm and non negotiable.

Terms Of Sale

1.  This is a USED item. These are USED parts and they may have scratches, dents, nicks, scuffs, missing paint, surface rust or wear should be expected.

2.  It is your responsibility to inspect your parts immediately upon arrival and notify us immediately of any problems.

WEAR ITEMS

Bearings and seals are left in parts – we recommend changing bearings and seals. We do not guarantee bearings and/or seals. It is up to the customers’ discretion on whether they will be using them. Part assemblies that normally have bearings/seals included in them will still need inspection and/or replacement. We do not add the prices of used bearings, seals, u-joints etc or any “wear” item into our used parts pricing. If you end up with serviceable “wear” items they are a “freebie”. We will state in the product description if they have been replaced with new

AGREEMENT

The recipient of this merchandise does hereby release and hold harmless btsp. and any personnel in their employment from any and all loss, damages, lawsuits, labour claims, personal injuries, or action caused by and all defects in the merchandise, and further waives any claim of whatever kind and nature he or she may have against the seller.  By placing an order with btsp. you hereby agree to all terms and conditions noted here.